Successful software requires effective maintenance. During its lifecycle, useful software requires enhancement, extension, porting, and bug fixing, as it is used, stressed, applied in new ways, and moved onto newer operating environments. Maintenance is neither cheap nor easy. The cost of maintaining useful software system frequently exceeds 50% of the total lifecycle cost, and many studies in this regard report significantly higher cost. Professional programmers spend comparable amount of their time performing maintenance activities besides managing time and attention which is frequently diverted away from the strategic activities. Despite the difficulties and expense involved, effective maintenance is essential for business success. Slow, non-responsive or low quality maintenance causes customer dissatisfaction and loss of business, whereas effective maintenance helps in ensuring customer satisfaction besides repeat business and revenue out of maintenance services.

Considering the importance of software maintenance, business success requires efficient, predictable, and high quality processes. Unfortunately, software maintenance in many organisations is often not efficiently organised and lacks repeatability and measurable processes. Moreover, non-availability of trained staff causes delays for high priority live projects, resulting in customer dissatisfaction and decreased software quality.

We deploy an effective software maintenance methodology and processes to overcome existing bugs and to make enhancements and deliver positive business benefits, including:

• Efficiency, predictability, and productivity
• Rapid response to changing requirements and priorities
• Documentation, metrics, and reporting
• Fast and effective knowledge transfer
• Improved software system quality and customer satisfaction
• Freeing of critical resources to concentrate on strategic development
• Reduced or minimal involvement of subject matter experts and development engineers of customers
• Reduced maintenance costs